Effective Date 12/1/15 (last updated 09/06/21)
This Policy describes ARBY’S online and offline information collection and use practices. This includes for our websites and apps. It applies to information we collect from you when you interact with us. You can print a copy of this policy by clicking here.
CATEGORIES OF INFORMATION WE COLLECT
Listed below are details about the categories of information we collect:
Contact information. We collect your name and phone number. We also collect your street address and email address.
Payment information. We collect payment information when you make a purchase. This might include credit card or debit card number.
Demographic information. We collect your gender or age. We collect your zip code. If you complete a survey we may collect your ethnic background and the number and ages of children in your household. We may also collect your household income. We collect location information from website visitors and app users. This may include precise location information.
Biometric information. We collect voice recordings and license plate information at certain drive-thrus.
Employment information. We collect name, age, phone number, and address from job applicants and employees. We also collect background check results and drug screening results. We may also collect bank account information.
Site usage information. We collect logs and session data when you visit our website or use our applications. We collect browser and operating system information. We collect what site you came from or what site you visit when you leave us. We collect your IP address. We also collect device identifiers.
BUSINESS PURPOSES FOR INFORMATION USE
We use the categories of information for the business and commercial purposes outlined here:
We use information to respond to your requests. We use contact information to respond to you. We also use contact information to communicate with you about our policies and terms. We use employment information to process your application.
We use information for transactional communications. We use contact and payment information to process payments. We use contact information for order delivery. If you sign up, we use contact information to send you our newsletter. We use contact and demographic information for our loyalty programs. We use biometric information to recognize you.
We use information for marketing purposes. We use contact information to notify you about new products and special offers or new features. This may be by email or text. It may also be on social media platforms. This includes information about Arby’s and other Inspire Brand companies. It also includes information we think you would find interesting. We use contact information to notify you if you win a promotion or sweepstakes.
We use information to improve our products and services. We use site usage information to make our website and products better. We use your contact, demographic, and site usage information to customize your experience with us. We use your demographic information for market research.
We use information to protect our company and constituents. We use contact, demographic, and site usage information to protect our company and customers. We use this same information to identify fraud and secure our systems. This includes measures to detect potential fraudulent credit card purchases. We use all categories of information for other purposes as permitted by law.
HOW WE COLLECT INFORMATION
We collect categories of information in the following ways:
We collect information directly from you. We collect your contact, demographic, payment, and biometric information from you. This could be in person. It could also be on our website or one of our apps.
We collect information passively. We use tracking tools to collect site usage and demographic information. Tracking tools include browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use our websites or apps. We have third parties collect personal information this way.
We collect information about you from third parties. We collect contact, demographic, and site usage information from our business partners. Social media platforms give us information about you. We purchase demographic information from third parties. We may collect information about you from other Inspire Brands companies.
WE COMBINE INFORMATION
We combine information collected in-person with that we receive online. We may also combine information we get from a third party with information we already have. We also combine information we have with information we get from our related brands.
WHEN WE SHARE INFORMATION WITH OTHERS
We share categories of information as described here:
We share information with related companies. We share information with our affiliates and subsidiaries. These related entities include Sonic Drive-In, Arby’s, Buffalo Wild Wings, Rusty Taco, and Jimmy John’s. It also includes new brands bought by us. We will share information with future related companies. Information we share includes contact and payment information. It also includes demographic, biometric, and site usage information.
We share information with vendors who perform services on our behalf. We share contact, demographic, payment, site usage and biometric information.
We share information if we think we have to in order to comply with the law or to protect ourselves. We share information we collect about you to respond to a court order or subpoena. We share information in response to a government agency or investigatory body request. We share information we collect when we investigate potential fraud.
We share information with any successor to all or part of our business. If all or part of our business was sold, we may share your information as part of that transaction. If there is a merger or acquisition, we may also share your information. If there is a financing or bankruptcy, we may share your information.
We share information as permitted by law and for other reasons we may describe to you.
YOU HAVE CERTAIN CHOICES
We provide you with options on how we use your information, as described here:
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the “unsubscribe” instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions or other necessary information about your account.
Financial Incentives Financial incentives, as defined under the California Consumer Privacy Act (“CCPA”), include programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. Although we do not consider our Digital Engagement Programs to be a “financial incentive,” each may be interpreted to be one under California law.
We offer discounted prices to consumers who sign up for and voluntarily provide certain requested personal information to us in connection with our Digital Engagement Program. You can find a full description of the Digital Engagement Programs, including the benefits offered, and related legal terms by logging into your website or app account with us (“Web or App Account").
You can opt-in to our Digital Engagement Programs by registering on our website or through the Arby's App for a Web or App Account. You have the right to withdraw from our Digital Engagement Programs at any time by contacting us at 1-866-657-6642 or by deleting your Web or App Account.
We generally do not treat consumers differently if they exercise a privacy right under California law. However, you will need to set up a Web or App Account (and voluntarily provide the personal information requested through each program) in order to receive certain member discounts or benefits. In such circumstances, we offer a price difference that is reasonably related to the value of your data to us in connection with the program. The price difference reflected in the Digital Engagement Programs is provided based upon our reasonable determination of the estimated value of the data you provide to us, which takes into consideration a number of factors, including, among other things, our estimates regarding the anticipated revenue generated from such data and the actual and anticipated expenses that we incur in the collection, storage, and use of such data in connection with the Digital Engagement Programs. If you choose to withdraw from our Digital Engagement Programs or choose not to create a Web or App Account, you can still continue to use our websites and apps as a guest user.
Nevada resident rights. We also have disclosure obligations in Nevada. We do not exchange Nevada residents’ personal information for money with anyone so they may license or sell the personal information to additional parties. Nevada residents may opt out of the future sale of their information to a third party so that they may license or sell information by emailing us at [email protected]: You may contact us with questions or requests regarding the sale of your information as described below.
WE USE REASONABLE SECURITY MEASURES.
The Internet is not 100% secure. We cannot promise that your use of our sites or apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
WE STORE INFORMATION IN THE UNITED STATES
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
THIRD PARTY SITES AND LINKS
INFORMATION COLLECTION FROM CHILDREN
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.
If you have questions about this Policy, you can write to us at: Arby’s Restaurant Group, Inc., Attn: Legal Department, Privacy Counsel, 3 Glenlake Parkway NE, Atlanta, GA 30328. You can email us at [email protected]. You can call us at 1-800-599-2729.
We may make changes or updates to this Policy. We will notify you of at your email address we have on file of any material changes to this Policy as required by law. All changes will also be posted on our website. Please check our site periodically for updates.